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For additional help, please call 1-866-294-1660 or send an email to tech@wilsonelectronics.com
| Question |
Answer |
| How can I see if my adapter is making a good connection with my phone or cellular data card? |
When the adapter is plugged into the phone or cellular data card, it disengages the built-in antenna so the device searches for an external antenna.
With only the adapter plugged in (no external antenna), the signal should decrease because there is no antenna sending signal to the device. We recommend coiling up the adapter in your hand to shield it and prevent the adapter from acting like an antenna. By doing so, the bars on your device should go down, verifying the adapter is making a good connection.
Because the bars are not the most accurate measurement of signal strength, putting the device into " TEST MODE," if possible, would give you the most accurate results. Signal strength is measured in decibels, which is abbreviated as "dB." For example, a signal strength of -88 dB is stronger than -92 dB.
Test modes can be found by clicking here. Not all phone and cellular data devices have a test mode. If you have any other questions, please call our Tech Support team at 1-866-294-1660. |
| My new cell phone doesn't have an adapter port and I have a Direct Connection amplifier. What can I do? |
The cell phone manufacturers determine which phones have antenna ports. If your phone does not have a useable port, you may be able to exchange your cell phone with your dealer for a cell phone that has an antenna port. If you are unable to change phones, the wireless amplifier would be the best solution. The wireless amplifiers require no physical connection with the phone and can be used by more than one phone or data device at a time. |
| Will your adapter work with my current antenna? |
If your current antenna is designed for cellular frequencies and if the connector at the end of the cable is an FME-Female, your current antenna will connect directly to a Wilson external antenna adapter.
If the connector on the end of your current antenna's cable is a MiniUHF-Male, a TNC-Male or an N-Male, Wilson has a connector converter that will allow your current antenna to connect to a Wilson external antenna adapter. All Wilson external antenna adapters terminate in an FME-Male connector. |
| How can I find out which model of cell phone I have so that I can get the correct external antenna adapter? |
If the model is not printed on the outside case of your cell phone, it will typically be printed on a label inside the phone under the battery. |
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